Yesterday I received an email telling me they were giving me the cost of a full box to compensate for the lack of delivery. After speaking with an agent and saying that I expected to be refunded for the box I had already paid for I assumed that was the end of the matter. I've just had an email from them telling me that they are crediting my account with £13. The 'full cost of the box' has been removed so they were clearly not giving me that. They were simply giving me the 35% off that was already going to happen anyway. I've cancelled my subscription and will try Gousto. They've shot themselves in the foot as I had intended to continue buying boxes from them and now they've lost me a a customer.
Wow Cherie, they've not come out with glowing colours at all have they? Did you tell them you write a blog? ;-) Have they got a Facebook or Twitter page? I've found that getting in touch with a couple of firms on Facebook, when I've had a gripe, gets good results.
ReplyDeleteI don't do Facebook or twitter but did leave a review on Trust pilot.
DeleteI would not be impressed either. That is very short sighted of them. Their loss. I look forward to seeing how you get on with Gousto.
ReplyDeleteI hope they don't disappoint
DeleteOh no. Hope it works out with the other one!
ReplyDeleteHello Fresh doesn't have a great reputation in Australia, mainly because they apparently make it almost impossible to get out of it. Luckily you seem to have escaped!
ReplyDeleteThat's too bad. I think it's always better to give a full refund in business. (when it's your mistake.)
ReplyDeleteHmmm - these companies are not very good about flexibility, are they. No wonder you are unimpressed!
ReplyDeletexx
Ahh I hope you get on better with gusto. Gusto is no 1 in japan. Hope you enjoy it
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